What is your return policy?

To be eligible for a return or exchange, you must send us an e-mail within 24-hours of receiving the shipment along with the Order number, Unboxing Video and Photo.  we will exchange the item for a non-damaged unit. If we are unable to offer a replacement, we will issue a store credit.

What is the shipping time and charges in UK/UAE/Germany?
What is your shipping time and charges to other countries?
I'm not sure what product to buy. Can you help?
What is the jewellery made of?
Can i change or cancel my order once its placed?
Do you offer cash on delivery?
How do i track my order?
How long does my order take to deliver?
Do you provide any guarantee or warranty on the jewellery?
Will i get the exact same product as seen on the website?
What are the payment options?